Blog posts for August 2014

Service you won’t find elsewhere!

With all the things that I have learned working in this industry there is one thing I will never forget and that is simply – You can’t know everything.  That’s why most times it is more important to know where to get then answer then what the actual answer is.

Just last week there was a dealer that called looking for a solenoid for a 1999 Carryall 1 now I know that it is a 48volt system but I wasn’t sure which solenoid would be the correct one for him since we carry several 48v solenoids none of which were specific for the 1999 Carryall.  So I told him what I tell all my dealers when I find a product I’m unsure of “let me look into this and I’ll give you a call back”.  So I did some digging and found the parts manual for the 1999 Club Car Carryall and found that the solenoid used in those carts was an OEM# 101883601.  This solenoid was one that we had in stock and the description we had was for other Club Cars but not the 1999 Carryall.  So in just about 10 minutes I was able to not only find the part this dealer was looking for but it was in stock and we shipped it that day!

Club Car Carryall Diargam

We do try our best to find exactly what you are looking for or if we don’t stock it and it is an OEM part most times we can order it for you, but in sometimes either we just can’t get a part or they don’t make a part and we try our best to give you tips to help you with that also.  One of our dealers had a customer with an old Melex and they wanted to upgrade their steering wheel, but we don’t have an adapter for a Melex and my supplier doesn’t make one so there was no way for me to order one for them.  After a little time researching it though I was able to find another individual who cleverly took the original wheel and manufactured an adapter and I was able to forward this information on.  I wasn’t able to get a product but at least I found an alternative for the dealer.

Melex Steering Wheel Adapter

This is the level of service you will get when ordering from Stenten’s.  We will do everything we can to get you what you need!  This way you can focus your time and energy on what is important to you – Your customers!  I know from my own experience how infuriating it can be when you call somewhere and if you don’t have their part number you are up a river without a paddle don’t let that happen to you or your customer.  Give us a call and get the parts you need to get your customers on their way.


Steve WilmerWritten by Steve Wilmer

Steve started with Stenten’s in October of 2011 and currently maintains Stenten’s digital footprint.  This includes contributing to our Blog, monitoring our technical Forum, and posting to our various social media outlets including Facebook, Twitter, & Pinterest.  Along with increasing Stenten’s digital market Steve also has knowledge on many performance parts for golf carts including controllers, motors, and tire & wheel combinations.


Use a Summer Slowdown to Boost your Business

It happens to all businesses; that dreaded dry spell, but there is no reason to let a slowdown stop your business in its tracks.  You can take this time to boost your business and create momentum that will actually help you grow a stronger and more profitable business.  There are a few main things that you can do when things slow down to re-energize your company. Here are four of our suggested tasks.

Develop and Rewrite your Marketing Message.

Who knows your product and services better than you?  Sometimes we have a difficult time packaging and delivering the message of what it is you do or have.  Take this time to sit down and make sure that your marketing materials, such as product ads, brochures and other materials clearly states what your message is and relate that to your customers.  If you don’t have the time or skills to rewrite these materials you can always hire a professional copywriter who can do it for you.

Take another Look at Your Lead-Generation Strategies

Now that you have your product packaged with effective copy it is time to work on the delivery and get it to your customers.  It is important to work several strategies to guarantee success.  You never want to have all of your eggs in one basket.  Use this time to develop and try new lead generating ideas such as placing online ads, attending Chamber of Commerce events, writing articles online, begin work on social media, etc.

Call on Existing Customers

People who have purchased from you in the past and are happy with your product or service are your key to growth and viability in the future.  Take this time to review their buying patterns and call on them to suggest reorders or offer additional services.  It is important to stay in the spotlight when it comes to past customers.  If they don’t hear from you they may forget you are there.

Retrain Employees

Down time is the perfect time to talk to your team members and work with them on how they should be engaging customers.  This is the time to help your team build strong customer relationship skills.  Hold meetings, develop scripts and work in small groups until everyone is clear on what is expected and how to react.  Don’t forget the importance of having your team also educated on your products and services.  There is nothing more frustrating to a customer than a salesperson that doesn’t know what is offered.  If you have many products break them up into sections and have individual experts in each section.

These tips will help you not only survive a summer slowdown but thrive!


Steve WilmerWritten by Steve Wilmer

Steve started with Stenten’s in October of 2011 and currently maintains Stenten’s digital footprint.  This includes contributing to our Blog, monitoring our technical Forum, and posting to our various social media outlets including Facebook, Twitter, & Pinterest.  Along with increasing Stenten’s digital market Steve also has knowledge on many performance parts for golf carts including controllers, motors, and tire & wheel combinations.


Gear Up for Hunting Season

Camo Cordura Seat Covers

Hunting season is coming up and if your customers use their carts as light utility vehicles they will most likely use them on their hunts as well.  Now is the perfect time to let them know about our Cordura fabric seat covers with camo patterns by Realtree.  Realtree offers the top-selling camo patterns on the market and after looking at some of their examples it is no wonder why.

There are 18 different camo patterns and colors to choose from to view the full list with high definition photos please visit http://www.RealTree.com.
Seat covers are available for the following carts:
EZGO: TXT, RXV, Marathon
Club Car: DS 2000+, DS 1999-, Precedent
Star Car: 2007+
Yamaha: G1,G2,G3/G5, G8,G9,G14-22, & Drive
The covers are made from Cordura fabric which is durable, versatile and reliable.  The fabric is constructed using high tenacity fiber technologies that make it very duralbe.  The part number for this item is SCCORD with an MSRP of $163.66.
Note: please specify pattern name and cart model when ordering.

*These covers are made to order so please allow some lead time for production.*


Steve WilmerWritten by Steve Wilmer

Steve started with Stenten’s in October of 2011 and currently maintains Stenten’s digital footprint.  This includes contributing to our Blog, monitoring our technical Forum, and posting to our various social media outlets including Facebook, Twitter, & Pinterest.  Along with increasing Stenten’s digital market Steve also has knowledge on many performance parts for golf carts including controllers, motors, and tire & wheel combinations.